Shipping And Return Policy

Order Cut-Off Time

Orders placed before 12:00 PM (PST), Monday to Friday, are processed the same day.

Orders placed after the cut-off time are processed the next business day.

Handling Time

All orders have a handling time of 1-5 business days.

This includes order verification, quality check, and packaging.

Transit Time

Once shipped, orders are delivered within 6-10 business days, depending on your location.

Total Delivery Time

Our total estimated delivery window is:

7-15 business days (handling time + transit time).

SHIPPING AND RETURN POLICY

Last Updated: November 24, 2025

Website: https://bareradiance.us/

1. INTRODUCTION

Welcome to Bare Radiance. We are dedicated to offering you the best shipping options and a transparent return process, no matter where you live. Every day, we deliver to hundreds of customers across the globe, ensuring that we provide the very highest levels of responsiveness to you at all times.

This Shipping and Return Policy forms part of our Terms of Service. By placing an order with Bare Radiance, you agree to the practices described below. We understand that purchasing online involves trust, and we strive to provide clear, detailed information regarding how your products are sourced, shipped, and what options are available to you if the product does not meet your expectations.

PART I: SHIPPING POLICY

2. ORDER PROCESSING AND HANDLING

2.1. Processing Time vs. Shipping Time
It is important to understand the distinction between "Processing Time" and "Shipping Time."

  • Processing Time: This is the time it takes for our team and our fulfillment partners to verify your order, conduct quality assurance checks, and pack the items for shipment.
  • Shipping Time: This is the time it takes for the logistics carrier (e.g., USPS, DHL, FedEx, or local postal services) to deliver the package from our warehouse to your doorstep.

2.2. Standard Processing Duration
All orders are sent to our distribution centers for dispatch within 24 hours after the order is placed.

  • Standard Processing: Typically takes 1 to 5 business days.
  • Peak Seasons: During high-volume periods (such as Black Friday, Christmas, or Cyber Monday), processing times may extend up to 7 business days.
  • Please note that we do not process orders on weekends or major holidays. If you place an order on Friday after 12:00 PM EST, processing will likely begin the following Monday.

3. SHIPPING ESTIMATES AND TIMELINES

Because Bare Radiance sources inventory from various global distribution centers (including locations in the United States, Europe, and Asia) to provide you with the best prices and unique designs, shipping times may vary depending on the destination and the specific product.

3.1. Estimated Delivery Times
Once the order has been processed and picked up by the carrier, the following estimated delivery timelines apply:

  • United States: 7 – 15 Business Days
  • Canada, United Kingdom, Australia: 7 – 18 Business Days
  • Europe (Major Countries): 8 – 20 Business Days
  • Rest of the World: 14 – 30 Business Days

Note: These are estimates based on historical data. While we strive to meet these timelines, we cannot guarantee specific delivery dates due to factors outside our control (e.g., customs clearance).

3.2. Guaranteed Delivery Window
We stand by the reliability of our shipping partners. If your item has not arrived within 60 days of the shipment date, you are eligible for a full refund or a free reshipment, provided the delay was not caused by a customer error (such as an incorrect address).

3.3 Shipping Prices

Standard shipping price is $9.95Free Shipping On Orders Over $100

4. SHIPMENT TRACKING

4.1. Tracking Numbers
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped.

  • Please allow 24 to 72 hours for the tracking information to update in the carrier's system. It is common for a tracking number to show "Label Created" or "Pre-Shipment" for a few days before the first scan appears as the package moves from the distribution center to the international logistics hub.

4.2. Multiple Tracking Numbers (Split Shipments)
To expedite delivery, we use a decentralized inventory model. If you order multiple items, they may be shipped from different warehouses.

  • Result: You may receive multiple packages for a single order, each with its own tracking number.
  • Timing: Packages may arrive on different days. Do not panic if you receive one item before the others; the rest are on their way.

5. SHIPPING COSTS

  • Standard Shipping: We may offer free standard shipping on orders over a specific value (as advertised on the site). For orders under this value, a flat rate shipping fee calculated at checkout applies.
  • Expedited Shipping: If available, expedited shipping options will be displayed at checkout with the associated costs. These costs are non-refundable once the service has been utilized.

6. CUSTOMS, DUTIES, AND TAXES

6.1. International Import Fees
Bare Radiance is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

  • Customer Responsibility: By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.
  • Refusal to Pay: If you refuse to pay the customs duties and the package is returned to us, we will deduct any return shipping fees and a restocking fee from your refund. If the package is destroyed by customs due to non-payment, no refund will be issued.

7. DELIVERY ISSUES

7.1. Incorrect Addresses
It is the buyer's responsibility to ensure the shipping address is entered correctly. We do strictly adhere to the address provided at checkout.

  • If you notice an error, contact us immediately at Maria_carriero@ymail.com. We can only correct the address if the order has not yet been processed or shipped.
  • If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of re-shipping the item.

7.2. Lost or Stolen Packages
Bare Radiance is not liable for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

  • Investigation: If your tracking says "Delivered" but you don't have it, please check with neighbors, your mailroom, or your local post office.
  • In-Transit Loss: If the package is lost in transit (tracking stops updating for an extended period, exceeding our 60-day guarantee), we will issue a replacement or refund.

7.3. Force Majeure
We are not responsible for delays caused by the carrier, customs clearance processes, or "Force Majeure" events such as natural disasters, pandemics, war, civil disturbance, or strikes.

PART II: RETURN AND REFUND POLICY

8. GENERAL RETURN POLICY (30 DAYS)

We want you to love your purchase. However, if you are not completely satisfied, we accept returns within 30 days of the delivery date, subject to the conditions listed below.

8.1. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn and Unused: The item must be free of any signs of wear, stains, odors (perfume, smoke, deodorant), or damage.
  • Original Packaging: It must be in the original packaging with all original tags and labels attached.
  • Proof of Purchase: You must provide the order number or receipt.

8.2. Non-Returnable Items
Several types of goods are exempt from being returned. We do not accept returns for:

  • Gift cards.
  • Health and Personal Care Items: (e.g., cosmetics that have been opened, skincare products).
  • Intimate Apparel: (e.g., underwear, swimwear with hygiene liners removed) for sanitary reasons.
  • Custom/Personalized Items: Any product made to order or personalized.
  • Final Sale Items: Items marked as "Clearance" or "Final Sale" cannot be refunded.

9. THE RETURN PROCESS

Important: Do not send your purchase back to the manufacturer or the address on the shipping label. The shipping label often points to an international consolidation center that cannot process your return, leading to the loss of your package.

Step 1: Contact Support
To initiate a return, you must first contact us at Maria_carriero@ymail.com with your Order Number and the reason for the return. If the item is defective, please include photos.

Step 2: Authorization
If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the correct local return address (we aim to use local warehouses in the US where possible to minimize your cost).

Step 3: Packaging
Pack the item securely. You must include the RMA number inside or on the package. Items sent back to us without first requesting a return will not be accepted.

Step 4: Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

10. REFUNDS

10.1. Inspection and Approval
Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

10.2. Refund Processing
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

  • Timeline: Please allow 5 to 10 business days for your bank or credit card company to process and post the refund to your account.

10.3. Late or Missing Refunds
If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you have done all of this and you still have not received your refund yet, please contact us at Maria_carriero@ymail.com.

10.4. Restocking Fee
We reserve the right to charge a restocking fee (up to 15%) for returns that are not due to our error or a product defect, or if the item is returned in a condition that requires refurbishment (e.g., missing packaging).

PART III: EXCHANGE POLICY (7 DAYS ONLY)

11. STRICT 7-DAY EXCHANGE POLICY

We understand that sometimes a size or color may not be the perfect fit. To facilitate quick inventory turnover and ensure product availability for all customers, we offer a Strict 7-Day Exchange Policy for size or color swaps.

11.1. Exchange Window
You must initiate an exchange request within 7 calendar days of the delivery date (as determined by the carrier's tracking system). Requests made after this 7-day window will be handled under our standard 30-Day Return Policy (which may involve restocking fees or store credit only).

11.2. Eligibility for Exchange
Exchanges are only available for:

  • Changing the Size of the same item.
  • Changing the Color of the same item (if the price is the same).
  • Replacing a defective item (see Section 12).

We cannot exchange an item for a completely different product. In that case, you must return the original item for a refund and place a new order.

11.3. The Exchange Procedure

  1. Notification: Email Maria_carriero@ymail.com within 7 days of receipt with the subject line "EXCHANGE REQUEST - [Order Number]".
  2. Availability Check: We will verify if the desired size/color is in stock.
  3. Return Shipping: You are responsible for shipping the original item back to us.
  4. Reshipment: Once we receive the original item and confirm its condition (unworn, tags attached), we will ship the new item to you free of charge (we cover the shipping cost of the new item sent to you as a courtesy).

Note: If the item you wish to exchange for is out of stock, we will process it as a standard Refund.

PART IV: DAMAGES AND DEFECTS

12. DAMAGED OR INCORRECT ITEMS

We take great care in quality control, but errors can happen. If you receive a defective, damaged, or incorrect item, we are committed to making it right immediately.

12.1. Reporting Requirement
You must report damaged or incorrect items within 48 hours of delivery.

  • Please email Maria_carriero@ymail.com with:
    1. Your Order Number.
    2. A clear description of the issue.
    3. Photos or Video evidence clearly showing the defect or damage.

12.2. Resolution Options
For verified manufacturing defects or shipping errors (wrong item sent), we offer the following resolutions:

  • Free Replacement: We will immediately ship a replacement unit to you at no cost. You may not need to return the damaged item (depending on the product value).
  • Full Refund: If a replacement is not available or desired, we will issue a full refund to your original payment method.

Note: Minor differences in color due to screen resolution or slight packaging variations do not qualify as "defects."

PART V: CANCELLATION POLICY

13. ORDER CANCELLATIONS

13.1. Cancellation Window
You may request to cancel your order within 12 hours of purchase.

13.2. Post-Processing Cancellations
Once the 12-hour window has passed, or if the order has already been processed or shipped by our fulfillment partners, we cannot cancel the order.

  • In this scenario, you must wait for the package to arrive and then follow our Return Policy to return the item. Please note that return shipping costs will apply.

13.3. Refused Packages
If you cancel an order by refusing delivery upon arrival, the return shipping costs charged by the carrier and a restocking fee will be deducted from your refund.

PART VI: ADDITIONAL TERMS

14. RETURN OF BUNDLES AND PROMOTIONAL ITEMS

  • Bundles: If you purchased a bundle (e.g., "Buy 2, Get 1 Free" or a curated set), you must return the entire bundle to receive a full refund. Partial returns of a bundle will be refunded at the discounted price, or the free item will be charged at full retail value.
  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

15. ABUSE OF POLICY

Bare Radiance monitors return activity for abuse. We reserve the right to limit returns or exchanges in all instances, including but not limited to:

  • Pattern of excessive returns (e.g., "wardrobing" – buying items to wear once for a photo and then returning).
  • Returning items that are not the original product purchased.
  • Harassment or abuse of our customer support team.

We reserve the right to refuse service to any customer who exhibits these behaviors.

16. CHANGES TO THIS POLICY

We reserve the right to modify this Shipping and Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

17. CONTACT INFORMATION

If you have any questions concerning our Shipping and Return Policy, please contact us at:

Bare Radiance

Email: bareradiance247@gmail.com

Mailing Address: 6813 Great Oaks Parkway, Independence Ohio 44131